Filing an Accident Report at an Approved Reporting Centre (ARC)

  • The Motor Claims Framework (MCF) was set up to provide a clear and consistent procedure for the reporting of motor accidents.
  • It is fully supported by all insurers in Singapore and provides motorists with an enhanced claims experience.
  • Benefits of making an accident report:
    • you get to enjoy hassle-free and quality-certified repair services provided by Authorised Workshops; and
    • helps you to avoid potentially higher costs from exaggerated claims.
  • All accidents must be reported to your insurer within 24 hours (or by the next working day)
    • regardless of how trivial,
    • even when there is no visible damage on your vehicle; and
    • irrespective of whether you are claiming from any insurers or third parties.
  • Failure to report a Motor Accident:
    • you may find yourself in a position of having your claims prejudiced or declined later by insurers,
    • failure to comply with the new policy condition will be seen as being “in breach” of the policy terms and conditions. Any non-compliance of this Policy Condition will result in a loss of your No Claims Discount (NCD) upon renewal of your policy
  • What to bring along when filing an Accident Report:
    • Owner’s NRIC;
    • Driver’s NRIC & Driving License;
    • Certificate of Insurance (please check validity period of your insurance certificate to ensure it is the latest copy);
    • Company Stamp (if vehicle is registered under a company)
    • Authorisation Letter/ Email from owner if driver is not the owner/ policy holder
    • Your accident vehicle (for photo-taking at the Approved Reporting Centre)
  • It is necessary to make a police report prior to making an accident report when the accident involves:
    • Injury or fatality (injured party conveyed to hospital by ambulance or certified by a doctor to require at least 3 days of MC)
    • Government vehicle or government property
    • Foreign-registered vehicle
    • Pedestrian or cyclist
    • Hit-and-run accident
  • Progressive Car Care Pte Ltd is the Approved Reporting Centre and Authorised Workshop for the following insurance companies:
    • AIG Asia Pacific Insurance Pte. Ltd.
    • Auto & General Insurance (Singapore) Pte. Ltd.
    • Direct Asia Insurance (S) Pte. Ltd.
    • ECICS Limited
    • EQ Insurance Company Limited
    • ERGO Insurance Pte. Ltd.
    • FWD Singapore Pte. Ltd.
    • India International Insurance
    • MSIG Insurance (Singapore) Pte. Ltd.
    • QBE Insurance (Singapore) Pte Ltd
    • Tokio Marine Insurance Singapore Ltd
  • It is important to avoid all unauthorized tow-truck and repair workshops for the purpose of accident reporting. Only Reporting Centres/ Workshops authorized by your insurer has rightful access to the system required for filing of accident reports.
  • Please feel free to contact us if you require any assistance in making your accident report and our claims advisory officers will provide you with the necessary information.

Reference: http://gia.org.sg/pdfs/Industry/Motor/MCF2010_Brochure.pdf